Philosophy

“We meet our customer's requirements with passion and precision”

 

As a medium-sized, proprietor-managed company based in Dortmund, we have had a clear company philosophy since our establishment end of the 90s:  

  • Ready For The Future: In future there will be new technical capabilities, variations and combinations for ticket sales. Systems that still differ regionally today can grow together into interoperable systems. ICA is deeply involved with the technologies and solutions of tomorrow. Individual and future-proof solutions for public passenger transport - made in Germany - are our business.   


  • Efficiency: A flat hierarchy ensures high flexibility and rapid response time to the benefit of our customers.


  • Integrity: Integrity is the maxim by which we act. Through the appraisal of our staff, we create the conditions for a high degree of readiness to take on responsibility, both as individuals so as within the team. Collaboration with our suppliers founded on trust contributes to permanent product improvement, innovative solutions and high adherence to delivery dates.  


  • Transparency: Openness, honesty and a transparent information policy create clarity in the facts needed to come to a decision. A close dialogue with our customers on all levels of the company guarantees collaboration based on trust in all matters of day-to-day business.  


  • Competence: We meet our customers' requirements with the expertise, the passion and the team spirit of our experienced staff in Development, Production, Software development and Customer service.


  • Sustainability: Consciousness of the environment and considerate exploitation of resources are close to our heart. This makes us careful in our use of resources and causes us to use only components with a long service life and to guarantee availability of our spare parts for more than 10 years. As a company with a commitment to public transport service providers, we feel our own obligation to our customers' objectives. ICA is certified to ISO 14001.